FAQs: Your Questions Answered

We work with people of all ages and activity levels — from office workers and parents to recreational runners. Whether your goal is pain relief, recovery, or performance improvement, you’ll receive expert, personalised care tailored to you.

We treat a wide range of sports injuries, from acute sprains and muscle strains to ligament injuries and post-surgical rehabilitation. We regularly support patients through ACL rehabilitation, tendon-related pain, and running injuries, using a combination of hands-on manual therapy, structured exercise rehabilitation, and electrotherapy to promote recovery and enable a safe, confident return to sport. Our physiotherapists bring over a decade of experience working in professional sport, including rugby, football, and cricket, ensuring your care is informed by high-performance, evidence-based practice.

During your first session at Signol Physio, your physiotherapist will carry out a thorough assessment to understand your symptoms, movement, and goals. From this, we’ll create a personalised treatment plan which may include manual therapy, tailored exercise rehabilitation, and electrotherapy when appropriate.

Your care is provided by a physiotherapist who meets the advanced practice standards of the Musculoskeletal Association of Chartered Physiotherapists (MACP) an internationally recognised benchmark of excellence in musculoskeletal physiotherapy. This ensures your treatment is evidence-based, highly skilled, and focused on achieving lasting results.

At Signol Physio, we are committed to providing an exceptional standard of care and customer service to every patient and visitor.

To help us deliver this consistently and ensure appointment availability for all patients who require treatment, we operate the following Cancellation and Did Not Attend (DNA) Policy.

We kindly ask that you provide a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment.

You can contact the practice by:

• Telephone: 07341 359183
• Email: info@signolphysio.co.uk

• First Occurrence
  We understand that unexpected situations can arise. If you cancel with less than 24 hours’ notice or do not attend your appointment for the first time, no charge will be applied.
• Second Occurrence
  A second late cancellation or non-attendance will result in a 50% charge of the appointment fee.
• Third Occurrence (and any subsequent occurrences)
  Any further late cancellations or missed appointments will incur a 100% charge of the appointment fee.

We recognise that unforeseen circumstances can occasionally prevent patients from attending appointments at short notice. Where appropriate, we will always aim to take genuine situations beyond a patient’s control into consideration.

However, late cancellations and missed appointments significantly impact our ability to provide care to other patients and affect the efficient running of the clinic.

All decisions regarding charges are made at the discretion of the Clinical Director and are final.

Thank you for your understanding and cooperation.

Have a question or need to book an appointment? Contact us today and we will be happy to assist you. We are committed to providing you with the highest level of care and service.

Don't just take our word for it - hear what our patients have to say about their experience with Signol Physiotherapy Physiotherapy. We are dedicated to providing exceptional care and service, and our patients are our top priority.